INFORMATION SECURITY POLICY

Welcome to Lan Ta Joint Stock Company (Lantasôda)

We are Lan Ta Joint Stock Company (Lantasôda), with headquarters located at 81/15 Nguyen Cuu Van, Ward 17, Binh Thanh District, Ho Chi Minh City (“Lantasôda”), the owner, manufacturer, and operator of the website lantasoda.com and online stores on e-commerce platforms.

Lantasôda always values the privacy and protection of customers' personal data.

If Lantasôda changes the Privacy Policy, we will update the changes or the revised Privacy Policy on the website lantasoda.com. To the extent permitted by law, by placing an order and confirming payment, you, as a customer, acknowledge and agree to any changes in this Privacy Policy.

By successfully placing and paying for an order at Lantasôda, you confirm and agree that you accept the methods, requirements, and policies described in this Privacy Policy. You confirm that you are fully aware and agree to allow Lantasôda to collect, use, disclose, and/or process your personal data as described herein. If you do not agree to allow the processing of your personal data as described in this Privacy Policy, please refrain from placing orders and making payments on Lantasôda’s website.

1. Purpose of Information Collection

The primary data collected on the website lantasoda.com and Lantasôda’s stores on e-commerce platforms includes email, phone number, address, and customer name. This is the information that Lantasôda requires customers to provide in order to contact and confirm orders when customers place and pay for orders on the website, ensuring consumer rights. In cases where promotional programs, special gifts, or loyalty rewards are applied, Lantasôda will contact the customers directly using the provided information to request additional or necessary details.

Customers are responsible for securing and storing all activities performed under the information they provided, including their email inbox, when placing and paying for orders. Furthermore, customers are responsible for promptly notifying Lantasôda of any unauthorized use, abuse, or security violations of customer information by third parties to take appropriate action.

2. Scope of Information Use

Lantasôda uses the information provided by customers to:

• • Provide services related to customers.
• • Send notifications regarding the exchange of information between customers and the website lantasoda.com and Lantasôda's stores on e-commerce platforms.
• • Contact and resolve issues with customers in special cases.
• • Not use personal information of customers beyond the purpose of confirming and contacting related to transactions on the website lantasoda.com and Lantasôda's stores on e-commerce platforms.
• • In case of legal requests: Lantasôda is responsible for cooperating to provide customers' personal information when requested by judicial authorities, including the prosecutor’s office, court, or police department investigating any legal violations of the customer. No one else has the right to access the personal information of customers.

3. Information Storage Duration

• • Customers' personal data will be stored until a request for cancellation is made by the customer. Otherwise, all personal information will be securely stored on the servers of the website lantasoda.com and Lantasôda’s stores on e-commerce platforms.

Address of the entity collecting and managing personal data:

4. Means for users to access and edit their personal data

Customers have the right to request to check, update, and adjust their personal information by directly contacting us through the contact methods provided on Lantasôda's website.

Customers have the right to file complaints about personal data breaches to the Lantasôda management team. Upon receiving such feedback, Lantasôda will verify the information, take responsibility for explaining the reasons, and guide the customer on how to recover and secure their data.

5. Commitment To Information Security

Personal information of customers on lantasoda.com and Lantasôda’s stores on e-commerce platforms is committed to being kept absolutely confidential according to Lantasôda’s personal information protection policy. The collection and use of each customer’s information will only be carried out with the customer’s consent, except for cases required by law.

Lantasôda will not use, transfer, provide, or disclose customers' personal information to any third party without the customer's permission.

In the event that the server storing information is attacked by hackers leading to the loss of customers' personal data, Lantasôda will notify the relevant authorities for investigation and promptly inform the customers.

All online transaction information of customers, including digitized invoices, is absolutely secured in Lantasôda’s safe data center.

The Lantasôda management team requires individuals placing and paying for orders to provide complete and accurate personal information, including full name, contact address, email, and phone number. The management team will not be responsible for nor resolve any claims related to the rights of customers if all the personal information provided when placing and paying for orders is inaccurate.

6. Complaint Resolution Process Regarding Customer Personal Data

Customers have the right to file complaints regarding personal data issues to Lantasôda through:

Hotline: 0888.503.588

Email: info@lantasoda.com

Upon receiving a complaint, Lantasôda is responsible for immediately checking the status of the customer information being complained about, determining the cause, and finding a solution. If necessary, services from cybersecurity companies may be used.

Lantasôda is responsible for responding to the complainant with the result of the complaint resolution within 30 days from the date of receipt.

If the resolution result shows that the error is from Lantasôda, we will compensate the complainant for any actual damages arising from the violation of our commitments regarding customer information security.